Hamilton Hebrew Academy

Effective Date: January 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Hamilton Hebrew Academy ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

This Privacy Policy explains how information about you is collected, used, and disclosed by Hamilton Hebrew Academy when you use our website http://www.hha.ca/ ("Website"), our customer loyalty program services ("Platform"), our SMS/text messaging program, or when you otherwise interact with us (collectively, "Services"). Please read this Privacy Policy carefully before using our Services.

By accessing and using the Services, you acknowledge that you have read and understood this Privacy Policy. We reserve the right to update this Privacy Policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

1. Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote (processed securely by Stripe: https://stripe.com/privacy)
Mobile/cell phone number when you opt in to SMS communications
Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

Information from Third Parties:

We may obtain information from other sources, such as when you log in using Google credentials via single sign-on. In that case, we receive certain profile information (name, email address) as authorized in your Google account settings.

2. How We Use Your Information

We use collected data for:

Providing and improving our services
Processing transactions and payments
Communicating with you about your inquiries, appointments, and promotions
Sending SMS messages related to services you have requested (with your consent)
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
Personalizing your experience and delivering relevant content
Considering you for possible employment when you submit an application

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

To stop receiving SMS messages: Reply "STOP" at any time. You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
All opt-out requests are processed immediately

Message Frequency & Content:

Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent

Help & Support:

Reply "HELP" for assistance or contact us at school@hamiltonhebrewacademy.ca
Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders

Business Transfers:

In case of mergers, acquisitions, or sale of assets
In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

Your personal information will be retained for the duration of your account and for such additional period as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services

We also work with third-party advertising and analytics providers including Google AdWords, Google Analytics, Meta (Facebook/Instagram), Twitter, LinkedIn, Bing Ads, Marketo, Adroll, Quora, Terminus, Demand Base, and Reddit, who may use these technologies for interest-based advertising purposes.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website. For more information, please see our Cookie Policy at https://www.hha.ca/cookie-policy.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt out of marketing emails by clicking "unsubscribe" in our emails
Opt out of SMS messages at any time by replying "STOP"
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority (EU users may contact the relevant data protection authority) if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

EU/GDPR Lawful Basis for Processing:

For users based in the European Union, we process your personal data on the following lawful bases:

Consent: Where required (e.g., direct marketing, SMS), we obtain your explicit prior consent
Legal obligation: Where processing is necessary to comply with applicable law
Legitimate interests: To operate and improve our Services, ensure security, and develop new features

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before submitting any personal information. This Privacy Policy applies only to information collected by Hamilton Hebrew Academy.

9. Log-In Features

You may sign up or log in using your Google account. If you do so, Google will ask your permission to share certain account information with us, which may include your name, email address, and other profile details. This information is governed by Google's privacy policy (https://policies.google.com/privacy). You can manage what is shared via your Google account privacy settings.

10. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Hamilton Hebrew Academy

60 Dow Avenue

Hamilton, Ontario L8S 1W4

Phone: (905) 528-0330

Email: school@hamiltonhebrewacademy.ca

Website: http://www.hha.ca/

By using our website and services, you consent to this Privacy Policy.